Mizz Packaging Return & Cancellation Policy
At Mizz Packaging, we understand that sometimes you may need to return a product or cancel your order for various reasons. To confirm a smooth process, we’ve created this policy to guide you through returns, order cancellations, and other related inquiries. This policy applies to all orders placed with Mizz Packaging and does not affect any legal rights you may have under Consumer Protection laws.
Refunds & Returns
Our products and services are tailored to your specific instructions and requirements. If you receive a product that does not meet your specifications or is faulty, please report the issue on time. To initiate a return or report a defect, email us at sales@mizzpackaging.com within 2 working days of receiving your order.
Return Window
You have 60 days from the receipt date to initiate a return for standard size packaging & boxes.
Company Side Defects
If the defect is due to a mistake on our side, we will reprint the entire order at no additional cost. Our decision on defining the nature of the defect and our responsibility will be final.
To proceed with a reprint:
- You must return the entire order to us within 7 working days of receiving it.
- The customer is responsible for the cost of return shipping.
- Please provide digital photographs or other strong evidence of the defect/fault to get your order reprint.
Client Side Defects/faults
If the defect is due to an error on the customer’s part and a refund is still requested, the customer must return the entire order. In this case, we will deduct the following from the refund:
- Shipping costs
- Product setup and printing charges
- Billing fees
Order Cancellation
Once you approve the proof of your order, the printing process begins immediately. Therefore, you have only 4 hours after proof approval to cancel your order. If you cancel after this time, a 5% cancellation fee will be applied to the total order cost.
Cancellation After Order Processing
Once your order has been processed and sent to the press, no refund will be issued. However, we can store your order in our warehouse at no additional cost and ship it to you at a later time as per your convenience.
Contact Customer Support Team
If you have any questions about our refund, return, or cancellation policy, or need assistance with your order, please don’t hesitate to contact us. You can reach our sales and customer care team via:
Online chat support or email at sales@mizzpackaging.com
